Política de envío

Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

There could be potential delays with Royal Mail due to COVD-19 which are out of my control. And there is a chance high volumes of orders could cause a delay.

Domestic Shipping Rates and Estimates

We offer a flat rate shipping of £1.50 to the UK.

Shipping option

Estimated delivery time

Price

2nd Class

2 to 3 business days

£1.50

1st Class

1 to 2 business days

£2.25

2nd Class Signed

2 to 3 business days

£2.60

 1st Class Signed

 1 to 2 business days

 £3.35

International Shipping

We offer international shipping to the following countries: USA, Canada, Europe (see list below).

Albania
Denmark (EU)
Kyrgyzstan
Russia
Andorra
Estonia (EU)
Latvia (EU)
San Marino
Armenia
Faroe Islands
Liechtenstein
Serbia
Austria (EU)
Finland (EU)
Lithuania (EU)
Slovakia (EU)
Azerbaijan
France (EU)
Luxembourg (EU)
Slovenia (EU)
Azores (EU)
Georgia

Macedonia
Spain (EU)
Balearic Islands (EU)
Germany (EU)
Madeira (EU)
Sweden (EU)
Belarus
Gibraltar (EU)
Malta (EU)
Switzerland
Belgium (EU)
Greece (EU)
Moldova
Tajikistan
Bosnia Herzegovina
Greenland
Monaco (EU)
Turkey
Bulgaria (EU)
Hungary (EU)
Montenegro
Turkmenistan

Canary Islands
Iceland
Netherlands (EU)
Ukraine
Corsica (EU)
Irish Republic (EU)
Norway
Uzbekistan
Croatia (EU)
Italy (EU)
Poland (EU)
Vatican City State
Cyprus (EU)
Kazakhstan
Portugal (EU)
Czech Republic (EU)
Kosovo
Romania (EU)

 

Shipping charges for your order will be calculated and displayed at checkout in your currency. 

Shipping option

Estimated delivery time

Price

Europe Standard

20 to 30 business days

£3.75

US & Canada Standard

30 to 45 business days

£4.00

Europe Express

3 to 10 business days

£12.50

US & Canada Express

3 to 10 business days

£15.00

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lxyclr Authentic is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 45 days of receiving your shipping confirmation email, please contact us at lxyclrauthentic@gmail.com with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges

We accept returns up to 50 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at

lxyclrauthentic@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at

lxyclrauthentic@gmail.com.