Klarna FAQ

What is Klarna?

Klarna is a global payment solutions company that’s streamlined the buying experience of more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

You can buy what you love now and PAY LATER, minus any fees or interest.

Please note, this option is only currently available in the United Kingdom, Austria, Belgium, Germany, Finland, and The Netherlands. This will be available in other countries soon!

To go to Klarna Customer Service, please click here!

1. Once you’ve found the products you love, add them to the shopping bag and checkout as usual.

2. Select Pay Later with Klarna as your payment method - no need to create an additional account.

3. Place your order and you're all done.

4. Once despatched you'll have up to 30 days* to pay Klarna, you'll also get a reminder a few days before it's due.

 

What are the benefits of pay later with Klarna?

1. Get instant confirmation of your eligibility

2. No interest, fees or credit application

3. Receive payment instructions direct to your email

4. Receive your order before you pay

5. Complete your payment in up to 30 days*

6. Get a notification when payment is due

 

How do i get started?

1. To use Pay Later you must be at least 18 

2. If you want to make a purchase with Klarna, you'll need to provide your mobile phone number and your email address

3. Once you’re ready to pay for your order, choose payment type and then click on Klarna

4. Klarna will run a quick soft-search assessment and confirm your eligibility (the assessment will not affect your credit rating)

5. Once your order's confirmed, you'll receive an email with payment instructions within two days from Klarna

6. You can pay via credit or debit card at www.klarna.com up to 30 days*

Pay in 3 instalments

Split your purchase into three equal payments so you can spread the cost of your purchase over time. Enter the credit or debit card details of your choice and make automatic payments every 30 days. Your first instalment will be collected when your order is confirmed by the merchant and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. No interest or fees.

Minimum spend for Pay in 3 is £35
 

Order help

For help with payment information, or if you have not received your statement, please contact Klarna’s Customer Service or log in at www.klarna.com, where you will find all of your orders and be able to make payments.

  

*30 days unless you are in:
Belgium where it is 21 days;
Austria, Netherlands, Germany or Finland where it is 14 days.

Please note that Klarna are an independent payment company and Creative House UK have no influence over whether your payment with Klarna is accepted or not. If you have any trouble with your order, please contact Klarna’s Customer Service.

Please note, failing to pay within the stipulated time will affect your credit rating.